FAQ


Frequently Asked Questions

How accurate is your sizing?

Items are sized to specific inch measurements.  If you're not sure whether the age appropriate size will fit your child's head, please take the time to measure their head circumference and order according to those measurements. Toques have a slightly slouchy beanie fit and there is stretch and a looser fit. If you are unsure, please measure. For a tighter and non-slouchy fit consider one size smaller.

What is the best way to wash/clean my crocheted/knitted items?

It is recommend that all of our products be spot cleaned or hand washed and lay flat to dry.  

How long does it take for my order to ship?

AT THIS TIME I HAVE A 2-3 WEEK TURN AROUND TIME DUE TO ORDERS AND MARKETS. CHRISTMAS DELIVERY IS NOT GUARANTEED. I have some ready to ship stock but many items are custom made to order.

Does my shipped order include tracking?

All parcels shipped within Canada are shipped via Canada Post and come with a tracking number. You will receive this information with your shipping notification email.  Should there be a Canada Post interuption, an alternate shipping method will be picked.Orders to the United States or International do not come with a tracking number. 

Custom and Personalized Orders

Don't see what you are looking for or wondering if it is available in another size or colour(s)? Send me a message and we can discuss a custom order.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns/Exchanges

If you are not satisfied with your purchase, I do accept returns. Please send me a message within 3 days of receipt and return the package to me in original condition at YOUR cost. Once received I will issue a refund (not including shipping costs). If you'd like to exchange an item please message me within 3 days of receipt and we can discuss the process of the exchange. I try my best to make sure every item shipped out is carefully inspected.

rusticmaple@gmail.com

Feedback

If something went wrong with your purchase or you are not satisfied with your order, please contact me before leaving feedback. I would love to be given a chance to make it right.

PLEASE NOTE:

All pieces are handmade so no two items are identical. Please allow for slight variances from the photos taken and the nature of the yarn. I try my best to make sure that my product is represented as accurately as possible through product descriptions and photos, but this could vary from the photos taken.

Custom and Personalized Orders

All custom orders are a final sale. No exchanges or refunds.

Are your items handmade?

Yes, all Rustic Maple pieces are hand made in our clean and smoke free home.

Maker Credit

All faux leather tags and new maple wood tags are made in Mississauga, Ontario by GrainDeep - www.graindeep.etsy.com 

Sandbanks Cowl pattern is my own.

Triangle Scarf patterns are my own.

Sandbanks car seat blanket pattern is my own.

Open End garter scarf pattern is my own.

Cable Knit headband pattern is my own.

All faux fur pompoms are hand made by me and stuffed with Polyfil brand. 

Aster Mitten pattern by allthingscozyknits on Etsy and modified to my tension and thumb preferences.

Killarney Toque pattern is the Iroquois by indiefiberart on Etsy and modified from original pattern to my measurements/tension.

Ribbed Infinity WOC Scarf pattern is by whiteowlcrochetco on Etsy and modified by me for my tension/measurements.

Double Brim Beanie pattern is by whiteowlcrochetco on Etsy and modified by me for my tension/measurements.

York Sleeveless Cardigan pattern with pockets by whistleandwool on Etsy

Arrowhead headband is the PhoebeTwist pattern by HazelBea on Etsy

Muskoka scarf is Silyer Scarf pattern by TheVelvetAcorn at thevelvetacorn.com

Anorak Beanie pattern is by HookedHazel on Etsy

Canyon Cowl pattern byTheVelvetAcorn at thevelvetacorn.com