Current turnaround time is 1 week. Many in stock items ship in 1-3 days.

FAQ


Frequently Asked Questions

How accurate is your sizing?

Items are sized to specific inch measurements. If you're not sure whether the age appropriate size will fit your child's head, please take the time to measure their head circumference and order according to those measurements. Toques have a slightly slouchy beanie fit and there is stretch and a looser fit. If you are unsure, please measure. For a tighter and non-slouchy fit consider one size smaller.

What is the best way to wash/clean my crocheted/knitted items?

It is recommend that all of our products be spot cleaned or hand washed and lay flat to dry. If you remove the pom pom or the item does not have a pompom some non-wool pieces can be gently machine washed and dried. Maker not responsible for your washing method as this is out of my control, however I do machine wash and air dry my personal non-wool items regularly.

How long does it take for my order to ship?

My normal ship time varies from next day (if item is in stock) to one to two weeks unless otherwise noted in busy season.  I have more ready to ship stock available in my Etsy shop: rusticmapledesigns. Inquire for current turnaround time.

Does my shipped order include tracking?

All parcels shipped within Canada are shipped via Canada Post and come with a tracking number. You will receive this information with your shipping notification email.  Should there be a Canada Post interruption, an alternate shipping method will be picked. Orders to the United States or International do not come with a tracking number. 

Custom and Personalized Orders

Don't see what you are looking for or wondering if it is available in another size or colour(s)? Send me a message and we can discuss a custom order.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns/Exchanges

If you are not satisfied with your purchase, I do accept returns. Please send me a message within 3 days of receipt and return the package to me in original condition at YOUR cost. Once received I will issue a refund (not including shipping costs). If you'd like to exchange an item please message me within 3 days of receipt and we can discuss the process of the exchange. I try my best to make sure every item shipped out is carefully inspected.

rusticmaple@gmail.com

Feedback

If something went wrong with your purchase or you are not satisfied with your order, please contact me before leaving feedback. I would love to be given a chance to make it right.

PLEASE NOTE:

All pieces are handmade so no two items are identical. Please allow for slight variances from the photos taken and the nature of the yarn. I try my best to make sure that my product is represented as accurately as possible through product descriptions and photos, but this could vary from the photos taken.

Custom and Personalized Orders

All custom orders are a final sale. No exchanges or refunds.

Are your items handmade?

Yes, all Rustic Maple pieces are hand made (hand knit or hand crocheted) in our clean and smoke free home.

Faux Fur Pompoms

All pompoms are hand cut and tied by me (unless otherwise noted) from faux fur fabric by the yard. The lux faux fur is 80% acrylic/20% polyester. The stuffing is premium Poly-fil polyester filling. My poms are knotted and bow tied in most cases and can be carefully removed at owner's risk. If poms become squished or wet from snow/rain a vigorous shake or a blow dryer on low setting for 10-20 seconds can fluff them back up.

Maker Credit

All ultra leather tags and maple wood tags are made in Mississauga, Ontario by GrainDeep - www.graindeep.etsy.com 

Sandbanks car seat blanket pattern is my own.

Tobermory crochet ribbed extra long scarf with pompoms pattern is my own.

Little Bear crochet bonnet with and without poms is the CoastalCubHat by www.wildchilddesigns.ca

Little Hearts pattern is the Iroquois Beanie by Jamie @indiefiberart and the 'heart' accent stitch colour placement is my own.

 Killarney Toque pattern is the Iroquois Beanie by Jamie @indiefiberart on Etsy and modified from original pattern to my measurements/tension.

 

Haliburton Infinity Scarf is the Ribbed Infinity WOC Scarf pattern by Mollie Conrad www.whiteowlcrochetco.com and whiteowlcrochetco on Etsy and modified by me for my tension/measurements.

Double Brim Beanie pattern is by Mollie Conrad www.whiteowlcrochetco.com   whiteowlcrochetco on Etsy and modified by me (Pinery and Pinery Dunes) for my tension/measurements.

Arrowhead headband is the PhoebeTwist pattern by Kate Hunter of @hazelbea.handmade and HazelBea on Etsy

Huron Cable Knit headband pattern is inspired by Jennifer of Brome Fields Knitwear.

Silyer Scarf pattern by TheVelvetAcorn at thevelvetacorn.com

 MacGregor Point Extra Slouchy/Fold Up Brim toque pattern is my own.

Sandbanks slouchy toque pattern is the Iroquois by Jamie @indiefiberart and the accent colours placement is my own, inspired by the 'sock monkey' trend.

Driftwood toque is the Anorak Beanie pattern by HookedHazel on Etsy and modified to my own style and tension.

Canyon Cowl pattern byTheVelvetAcorn at thevelvetacorn.com

Cozy Canadian headband pattern by Laura Ruth Cole @cozycolecreations

York Sleeveless Cardigan pattern with pockets by Angie of Whistle and Wool and  whistleandwool on Etsy

Aster Mitten pattern by allthingscozyknits on Etsy and modified to my tension and thumb preferences.

Open End garter scarf pattern is my own.

Sandbanks Cowl pattern is my own

Triangle Scarf patterns are my own unless otherwise stated